Contact Us

We’re here to help — whether you have a question about PayID, need support with responsible gambling tools, or want to learn more about our services.

At pay-id-casino.net, we value clear communication and fast responses. Our team is dedicated to supporting users across Australia and beyond, especially when it comes to managing safe and secure transactions to gambling-related platforms.

If you need assistance, have feedback, or would like to report an issue — we’re only an email away.

How to Reach Us

Email: support@pay-id-casino.net

Our support team is available Monday to Friday, 9:00 AM – 5:00 PM AEST (excluding public holidays). We aim to respond to all messages within 1–2 business days.

Common Reasons to Contact Us

  • Questions about using PayID for deposits
  • Help setting or adjusting spending limits
  • Enquiries about our Responsible Gambling Policy
  • Requests for self-exclusion or account restrictions
  • Feedback on our blog articles or suggestions for topics
  • Reporting suspicious activity or underage use

If you’re unsure which category your issue fits into — just reach out and we’ll point you in the right direction.

Media & Partnership Enquiries

For business development, media coverage, or partnership opportunities, please contact:

Email (Partnerships): partnerships@pay-id-casino.net

We’re always open to collaborating with like-minded organisations that prioritise user safety, transparency, and financial literacy in the online gaming space.

Need Urgent Help with Gambling?

We do not offer crisis counselling, but if you or someone you know is struggling with gambling addiction, immediate support is available:

  • Gambling Help Online (AU): gamblinghelponline.org.au
  • Gambler’s Help Line: 1800 858 858 (24/7, confidential)
  • Lifeline Australia: 13 11 14 — for emotional support and mental health emergencies

Your wellbeing is important, and we encourage seeking help early.

Follow Us

Stay connected for blog updates, responsible gaming tips, and PayID news.

Twitter / X: @Pay-ID-Casino
Facebook: facebook.com/Pay-ID-Casino